I have now received innappropriate and boarderline abusive emails from Hawaii23 in response as they feel I had wasted their time. Now I have received communication after the fact and we have already left Hawaii. I used their service on the 23/10/22 from our airport to the hotel and our initial experience was great but then we tried to rebook our return back to the airport on the 27/10/22, we unfortunately did not receive communication, clarification or confirmation to pick us up so we went with Charley's Taxi's due to this, to be safe than sorry. Would I use Hawaii23 again? You bet I will! Aside from being slow to confirm a reservation, they were on time, friendly, and much cheaper than most shuttle services in Hawaii. An older van driven by a really nice guy, he laughed and joked with us all the way to the airport. Day before our departure I get an email asking if they can change pickup time by 10 minutes, which I say is fine (at least they are keeping me informed of everything now). Soon I received confirmation that they had received the confirmation of the confirmation that they had sent me. Next day I had confirmation and a request to reply to the confirmation so they would know I had received it, which I did. With a few hours I got a text message telling me to text if I wanted a reply. So I called the next day and got an answering machine, where I left my message. Waited 3 or 4 days and still nothing, so I emailed asking if they had received the reservation, no reply. Made my reservation on line, but didn't get a confirmation back from them. Tried Hawaii 23 for the first time when we had to go from Waikiki to the airport.
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